Lisa J.

I ordered tickets for Bruno Mars concert and requested to have the tickets mailed to my address. After waiting the designated 7 - 10 business days per the email, I waited a few more days. I then called in an attempt to have either the tickets resent or emailed to me. The representative I spoke with simply told me to keep waiting. When I asked for a time period they just said keep waiting and if it does not come I can get it to will call. I paid $500+ for the tickets and would feel more comfortable if I had the tickets in advance. After requesting to speak to a supervisor, I was placed on hold for 20 minutes before they hung up on me. I will purchase any tickets through Ticketmaster again. I was astounded by the customer service provided by such a company.