If it was possible I would leave -5 stars. My state requires that we use this so called service to verify unemployment. I have not had an unemployment check in 6 WEEKS due to your horrible services. First it would not take my ID it finally took that but won't take my $#*!ing selfi. Seriously a selfi is the only way you can think of to use your $#*! service. Believe me if a had a choice I would not use it. This is my advice to anyone having issues with this Company. Call Senator Mike Crapos Office and Congressman Fultchers Office. They have already received 100's of complaints. This Company doesn't care if you ever get your unemployment. They get paid weather they help you or not. I have been unable to collect my unemployment because this So Called Company doesn't do there jobs and cannot reply to requests for help. I wonder if they want to pay for everyone's unemployment themselves? They should at this point. Also contact your State Attorney General Office and file for fraudulent business practices. Then Call your State Governor and make sure there office knows what they are paying for. All this will help to get your money ONE WAY OR THE OTHER. And I am guessing that ID.ME has plenty of money to throw around right now, so it seems only befitting that they pay all of us for Every Week that you do not get your benefits due to their LACK of ability to perform the functions that they are getting paid for. If you can't handle the contracts then DONT TAKE THEM. The rest of us should not have to suffer because they can't get their $#*! together. 6 weeks and counting... at this point ID.ME owes me around 7; 100 in benefits lost to me and my family. I as still counting and will one way or another get paid what I am owed. By the way ID.ME I am going to ask for double for every week since you fail to respond to requests for help. You seriously SUCK if I had any options YOUR COMPANY WOULD BE THE LAST THING I WOULD USE. But I can definitely make sure that the General Public knows who you are and who not to use. I have requested 2 today already for Customer Service to contact me and I of course am still WAITING. I also want to encourage everyone who has had the same issues with this company go online EVERYDAY and leave a review Reddit is a good site so is Pilot there are many to chose from maybe if they take enough heat they will get there $#*! together. I would also advise hiring an attorney we have enough complaints to go Class Action already. Then they will have to make financial restitution to all they have screwed. I wonder if their family ate last night or could provide critical medication without any money coming in for this will be my 7 week. All we need is 12 people on a jury that agree that companies are accountable to provide the services they say they can especially if under Government Contracts to do so. Hey ID.ME, how long did you think it was going to take when you screw people before they band together and take action. You may think you are big and powerful, but THEIR IS NOTHING MORE DANGEROUS THAN SOMEONE WHO HAS NOTHING TO LOSE! And myself and many others have lost enough to your incompetence! I really hope that this can help unit everyone who has been wronged by this company to band together and demand resolution and to be made whole financially. WOW ID.ME all we really want is for you to get our stuff fixed! Too bad you have forced me to take further action due to your negligence and incompetence not to mention a complete failure on the part of your so called Customer Service Department.