Lisa H.

Ordered labels with a special note of thanks for a charity event - feeding healthcare workers.
PrintPlace was terrible.
I ordered on 4/23 in the morning.
On 4/27 they called trying to sign me up for something, and mentioned that my order would be delivered on 5/1, a day later than my event. I expressed concern, asked for shipping changes to ensure my order would make it in time. The person on the phone said they couldn't help me with that, and I would have to call their customer service number. I did immediately after I got of the phone with them. I called the customer service number, and swear I got the same person who just called me, they had a very distinct voice.
4/27,9:30am, had to be on the phone for 17 min, found out that my order might not arrive by the needed date. I requested either faster shipping or cancellation. They said they couldn't cancel it because it was already done. I said OK, lets do faster shipping, its Monday, the order is done, I need it by Thursday morning, plenty of time to ship it. They said they would call back in 1-2 hours with shipping info, the never did. I called again, at 12:27, on the phone for 18 min. They wanted to Fedex overnight the order, I said send it 2-3 day and it would still arrive in time, they said the order wasn't done yet so it would have to be sent on Tuesday. I asked if it wasn't made yet, why could they not cancel it, I was told earlier in the day that it was finished. No explanation. They offered Fedex overnight shipping (fine) but the rate she quoted was almost TRIPLE the actual rate fedex charges from their zipcode to mine for a 5lb box... I questioned her on it. She said a manager would call me within 1-2 hours, same day. They never did.

No resolution at all, completely left hanging. No call back when promised 2 separate times. Now I'm out the money for the order, it will not arrive on time, and will be completely useless.
I ordered it 4/23 in the morning, completely unacceptable that I can't get it by 4/30. Never going to use this company again, I will spend the effort telling my colleagues and friends to never order from this company.
Worst experience I have ever had with a print company, I use print companies all the time for business needs, never have issues, figured I would give it a try, terrible mistake on my part. Never again. Want to know the worst part? These labels were for a charity event to feed healthcare workers, it was supposed to be a note of thanks to them.