Poor customer service. When placing an order with he company they email you, and follow up with a phone to confirm, during the process they neglect to tell you that someone has to physically be home to accept the delivery. Anyone in the working world knows that is going to be a hardship since stated delivery is between 10:20-2:30pm. If they would disclose that prior to preparing the shipment an alternate address could be used, however that would take an additional effort on their part. To add insult to injury, if the item is shipped back, they charge you shipping again. Will not purchase from them again.