I have purchased several items from them (all less than $30). I had an inquiry about an order and clicked the Contact Us button. Took me to facebook messenger. It instantly loaded an ad. I closed the chat window without saying anything. But having had my messenger, they started spamming me on it. Would not remove my facebook details when asked; i know, because i'm still receiving ads on messenger - in addition to the countless ads i'm already getting in the email. They told me to block the messages at my end instead of deleting me at their end. So they just collect whatever data they can, anyway they can, and hold on to it; disregarding your privacy. This time i asked them to delete my account altogether, which they'd probably just disable it instead of deleting it. I'm sure i will still get ads in the email. So untrustworthy.
Dear Lisa G,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team