I have purchased many things with them over the last year and have been very pleased. I get many compliments. It's important to measure yourself honestly and check the measurements of the sizes before you order. Then there is no problem. Customer service has been great. Although they do not accept returns, if something is obviously wrong (wrong colour etc) then they can help. I have given a few things away which makes others happy because although it did not look good on me, it looked exactly like the picture on my friend. Yes they charge shipping, but you will see that clearly before you buy and yes you will then get free shipping for the rest if the day or until Sunday night if you order on a weekend. I like receiving these items, it's fun for me. I am surprised that every time I get a compliment, I have to laugh and say yep, I got it from Zulily.