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We received a queen over queen bunk bed with multiple pieces broken!
That was about a month ago. We were told I would not come back and pick it up that we would have to dispose of broken pieces ourselves and we still haven't received the replacement items. Not only did we have to bring the entire bed upstairs only to find his is broken we then had to box it back up and bring it back downstairs to the garage which we were told is where they pick it up. Not only did we have to bring the entire bed upstairs only to find his is broken we then had to box it back up and bring it back downstairs to the garage which we were told is where they would pick it up... now we are being told that we have to dispose of the broken items ourselves and they will not come pick it up and they will send reacement items!
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From a software perspective the platform seems fine. We evaluated it for use but decided not to...
Hi Lisa,
We're sorry to hear this! Do you have an order number or support ticket number you are able to share so that we may reach out to help?
Houzz Outreach Team