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I set up and paid for an order of 4 items and was told they would arrive between 12/16/16 - 12/19/16, with one of the items possibly arriving 12/20/16. NONE of the items had arrived by the end of day 12/19/16, and in fact, when I checked the tracking number, they were still so far away that they MIGHT get here by New Years! I specifically went through with the order because the 20th was the latest I could have these items arrive for what I needed. NOTHING ARRIVED! I e-mailed their so called customer service and basically got blown off with them saying they "expect" the order to arrive before Christmas. Well guess what... I EXPECTED it to arrive by the dates YOUR COMPANY promised! NEVER AGAIN! Will be reporting to the BBB and also my bank to see if stop payment can be done because I am obviously NEVER going to the items I ordered!
Lisa E.'s review of Zazzle earned a Very Helpful vote
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Hello Lisa,
I am so sorry to hear about the complications you faced with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I have sent you an e-mail directly. Please feel free to respond back to that e-mail if you have any additional questions or concerns.
I look forward to assisting you further!
Thank you,
Christine