My teenage daughter buys slot of clothes from here and has done for the past 2 years. I thought they were great until I started chasing a refund and discovered that I was still owed over £400 for unpaid refunds some over 6months previous even though I received an email saying they'd refunded me. Please check all your refunds have gone into your bank/PayPal account because mine didn't! After confronting them on Twitter they tried to deliberately confuse me and fob me off basically and delay. I seriously think they have a delay/don't pay policy and hope they get away with it. KEEP ALL YOUR RETURN POSTAGE RECEIPTS as proof because you'll need them.