Lisa d.

If I could give them zero stars I would. I left Tampa to avoid a hurricane. Drove for 12 hours in traffic to finally get to the hotel at 1230 in the morning. There is no front desk person only a security guard left with keys for people that are late checking in. There was no key for me. Called booking.com who said they attempted to call the property. Although the rep was very nice she said we would call you back in 30 minutes with an update. No call so I called them back. No they stated they need an additional 20 minutes to find me new accommodations. I have already been charged for my room.