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Lisa C.

Level 1 Contributor
Tustin, CA

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3 Reviews by Lisa


Tonight I ordered from Chick-fil-A using the Postmates app. I ordered & was charged $3.50, plus tax, for a bottle of their delicious sauce, which I never received. I submitted a claim via the Postmates app which indicted they would credit me 79 cents on my next order for the $3.50 item I never received. WHAT?! What about the additional $2.74, plus tax you still owe me? And what if I don't want a future Postmates order credit? What if I want it credited back to my original form of payment? So I called their customer service, the first person I spoke with immediately said, oh, its all been taken care of already. Whoa there, no mention of the fact that I was only getting 79 cents. I asked for my full refund so of course she had to transfer me to a "specialist". The "specialist" couldn't actually refund that HUGE dollar amount of $3.50, plus tax, so he had to KEEP ME ON HOLD FOR 40 MINUTES while he waited for "an even higher up specialist" to provide an authorization code. Then, I had to wait while yet "another specialist" actually applied the credit to my credit card! All this for a refund of $3.50, plus tax. I know why Postmates does this. Most people will just give up. Imagine if you multiplied $3.50 times all the people who won't wait on the phone for almost an hour! That's a whole lotta $! Well Postmates just lost a customer over this. I WILL NEVER USE POSTMATES AGAIN & I'm telling everyone I know how they tried to steal from me! Postmates is nothing but a bunch of thieves who use dishonest tactics to steal from their customers! UPDATE TO MY ORIGINAL REVIEW: I NEVER RECEIVED THE CREDIT I WAS PROMISED! And after multiple attempts at calling & emailing their "Customer Service" (for lack of a better word!), I finally gave up. So Postmates got to keep my $3.50, plus tax that they stole from my bank account for a product I never received. Wow, I wonder how many customers they've stolen from? Add them all up together & I'll bet Postmates generates TONS of $ by ripping off the unsuspecting American public!


I love this store! They have fairly reasonable prices and they usually have everything in stock that I need. Try their bear claws and cranberry orange scones... yum!


I don't think most people are aware with Instacart, not only do they INCREASE THE PRICE OF EVERY SINGLE ITEM BY $2-5, you also pay a service fee which is a percentage of your total grocery charges, a delivery fee AND a tip! So your paying FOUR, YES, FOUR EXTRA TIMES for your groceries! All together it adds up to usually AT LEAST $100 extra per order for INSTACART to deliver your groceries! Talk about taking advantage of this pandemic! And it's so SAD that COSTCO decided to partner with them for deliveries! Costco is aware of what Instacart is doing and they're perfectly fine with it! And right now, when we who are seniors & immune compromised need our groceries delivered the most you can't even get groceries delivered by Costco EXCEPT THRU INSTACART! Gee, Costco, thanks so much! Glad you care if your customers either have to get gouged by Instacart or shop in your warehouse & risk being exposed to COVID! I'll stick with Walmart, thank you very much. They've made grocery delivery practically painless! Yes, they're oftentimes out of stuff but overall they're doing a great job & NOT RIPPING OFF THEIR CUSTOMERS!

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