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Lisa B.

Contributor Level

Total Points
87

1 Review by Lisa

  • YouTube

1/4/18

As a 6'3" woman, I've ordered online since ordering clothing online was possible (and from catalogs as an extremely tall, slender child before the internet). I've almost never dealt with companies making major mistakes, and always had an easy time reaching help to fix any problems... until Alloy. I ordered coats that had no adequate pictures--and as a tall woman, it's always necessary to try more than one size. Three days after I placed the order, they mailed a pair of petite pants in place of one of the tall coats I paid for. It took a week and a half of attempts to reach them before they started a slow, painful process of proving to them that they had made a mistake. By the time they finally mailed the coat I'd paid for, it was on sale for half the price i paid, and arrived a full two months after I ordered it. The coats were beautiful, but designed by someone who doesn't understand a tall body (only had longer arms, but shoulders, and torso were proportioned for a much shorter woman). I called and followed their painful procedure to return one coat (get an approval code and a promise that it is authorized for a refund, pack it up in my own box, pay shipping to mail it back) only to be told that it had been too long since I ordered it (due to their mistake), and they had decided not to refund the return they had authorized. They've said my money will at least remain in my account as a credit, but I've been mysteriously locked out of my account. I don't know if their password reset is broken for everyone or just for those with credit, but I've been attempting to make it through to get that fixed for a week and a half. (And each phone call requires a minimum 5-15 minute wait to speak to a human). Alloy may have tall clothing, but it is an enormous waste of your time, sanity, and money. NEVER order from them; I will be relieved to be done with them once I've used my remaining credits. It's a pity; if they spent a small portion of their massive advertising budget on customer service, they would have repeat customers and far fewer terrible reviews.

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