Lisa B.’s Reviews of Joyride Harness & more

Lisa's Profile

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Joyride Harness

Dogs

“Horrible Customer Service. Total Scam.”

7/9/20

This is the worst customer service I have seen in a long time, possibly ever. They are dishonest and unresponsive. No one answers chat features, no one answers the phone, and their responses over email are slow, unhelpful, dishonest, and vague. It appears impossible to leave a review on their own website, which makes me think that all of the good reviews are falsely generated.

The website says that they will send a label for exchanges, but they have not done so and have given me the runaround about that for nearly a month now. I have disputed the charge on my credit card because it has been such a horrible experience and I am done dealing with them.

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Helpful (5)

Thank you

Patty S. – Joyride Harness Rep Over a year old

I am very sorry for your experience with our company. If you provide your order number we are happy to review what the issue is for your exchange. We are experiencing a high volume of emails and web-chats do to an influx of new customer orders. We are working with our email and web team to make sure they are providing quick customer service.