Absolutely horrible experience with this company. I waited over two weeks for my items to be delivered and now they shorted me on an item and said they refunded me when they didn't. I am beyond upset and the lady that I spoke with would not do anything to rectify this experience. They have lost my business forever. You would think they would honor a long time customer like myself! Also not truly cruelty free since they were acquired my Estée Lauder! Seriously horrible service and experience.