Li S.

I ordered $80+ worth of products on March 6th, and was notified that the order shipped March 11th. On March 18th, I contacted the company because the shipping site said that the shipper was waiting for the package. Customer service told me to check the shipper's web site for shipping information, basically confirming they didn't read my email. About 20 or so emails and just under 3 months later, they still won't issue a refund for this order that never shipped and keep telling me my order is "processing" as they get their fulfillment center back up and running and they ignore every request for a refund. The thing about it that I can't make sense of is that all of this runaround must cost something in terms of Human Resources. Instead of making all of your cs reps send out email after email giving people the brush off, why not just issue the refund, make the customer happy and look forward to me coming back for something else in the future? At this point, I'm super irritated and I initiated a chargeback through my credit card company since this is basically legal, low level fraud. Their makeup isn't Pat McGrath in a $8 palette - but even if it were, they're pretty disrespectful of their customers and I don't get down with that.