The contact number doesn't work, for a month nobody ever answered the phone only email. And even when emailing they avoid certain questions and give you partial answers. I was told they could customize my mascot and at a later time only after i asked to see a sample and paid my money was i told they couldn't duplicate my ideas. I instantly had PayPal freeze the funds i sent them and put in a claim for a refund and told mascotcosplay not to make anything but to send me my refund. I'm a real person please listen to me and email and call them first to see the lack of communication and professionalism they have.