Member since February 2016
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Ordered my FIRST card on the 25th of January and was supposed to receive it between Feb 3rd - 8th. It is now the 13th and I still haven't received my FIRST card. I called on the 10th to pay 25$ to have my SECOND card shipped and RECEIVED in 1-2 days so by the 12th. Now they are telling me I should receive the second card on or before the 16th. So much paying 25$ for 1-2 day shipping. All anyone from customer service does is lie and give you the run around. I would call see what they told me then call back knowing I wouldn't get the same person and they would tell me something completely different. They talk over you and don't let you talk. Don't even try to talk to a supervisor. I called 2 times in a row to speak with one and was on hold both times for a MINIMUM of 35 minutes before hanging up. I tried emailing them and they just do the same thing. Also the fees are ridiculous, as soon as my money was deposited to my account they already took a 3$ fee from my money. Not to mention the misleading 25$ for overnight shipping. I have money that I can't even use and no one at spend seems to care. Worst company ever. If you have a Kroger grocery store near you I suggest you pay $3 to get one of their cards they are amazing. Earn points wherever you shop and earn free groceries when you shop at Kroger. If I hadn't lost my account number I would've used it to avoid a horrible company like net spend.
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