Linzie C.

On 2/22/19 I inquired at Fred Martin about a 2011 Dodge Challenger they had on their website. They put us in contact with a salesman named Nick. We set up an appointment to see the vehicle. We set up an appointment to see the car that evening. My husband test drove the vehicle he had a little trouble when he first took off the car stalled. Then while on the drive he had a little bit of an issue going into second gear. We both just thought he was a little rusty as it had been a few years since regularly driving a manual. We got back to the dealership and began paperwork. We did not have everything we needed so we came back the next day on 2/23/19.

We got everything taken care of and took the car home with us that evening. We drove the car a few times over the next few days. We were having some issues with the car going into second gear. I contacted Nick our salesman on 3/4/19. He gave me an extension to call for the service department. I called the extension and left a message. I got a call back from Scott on 3/5/19 at 5:15. I set up to drop the car off on 3/11/19 and to have an appointment for the car to be looked at 3/12/19. We dropped the car off on 3/11/19 after work. I called on the 12th around 2pm and left a voicemail. I received a call back from Scott at 4:36 to tell me that they did not get to look at my car. He assured me that they would look at my car on the 13th. I waiting till around 2pm again and decided to call. I left a voicemail again and waited. My husband got off work at 3:30pm and he decided to call about the car. He left a voicemail and got a call from the service department around 4. They told him that the clutch was bad. It would be $1600 to fix. My husband responded that we had not even had the car for two weeks. They then told him that they would talk to the manager and get back to him. He told them no he wanted to talk to the manager himself. The manager called him and said that they would split the cost leaving us to pay $800. My husband asked if they did an inspection on pre-owned vehicles. He was informed that they only do a safety check. To us this was crazy as we had not even had the car 30days. The memorandum title had not come and we still have the 45 day tags on the vehicle. At this point we are unsure what to do. I do know we are very unhappy with our experience and would not recommend Fred Martin to our family or friends.