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Lin T.

1 Level 1 Contributor
  • 3 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping, Beauty

Member since November 2014

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3 Reviews by Lin

Very disappointing experience. The videos on their website look like genuine people. I was looking forward to getting the extra value kit for my daughter to try for teenage acne.
My order was taken and my $131.25 was taken by the company straight away.
However when I opened the package received from the company, which is based in Australia, only half of the order was included - Cleanser, and moisturiser worth full price of $22.95 each - $45.90. A generic letter was in the parcel saying that they apologized, but they were out of stock of the Extra Strength tablets and would send them when available. I had no prior warning that they were out of stock - not even an email was sent.
I was not happy with this, as no where on the website had they advised they were out of stock. The letter sent with the items I got was dated before they took my order and payment. Also even after this time their website still had no notification that they were out of stock.
I sent a complaint letter to the company and spoke to them on the phone. They gave me a partial refund of $44.95 which they advised was the value of the tablets in the discounted kit. They also advised I would still be sent tablets when available in about 10 days from 1 November. I have still not been sent any tablets. I have today requested further refund of the difference between the cost of the 2 items I have received $45.90 plus the partial refund $44.95 and what I paid for the "kit" which will be a further $40.40.

I would not recommend buying these products from the online store. They do not update the website and still take money when products are unavailable. I do not know whether the products actually work as we have not been sent the full "Kit"to try, and it seemed counterproductive to use part of the program without the other part.
Lisa R. – SkinB5 Rep
Hello Lin,

We do sincerely apologise for the inconveniences cause, which is why we refunded you but still sending you the 2 units of Extra Strength Tablets FREE of charge (shipped last week) as a gesture of goodwill, because we do care about our customers a lot and we pride ourselves over having a large number of very loyal customers from all over the global.

Our products work a staggering 95% of customers and we want your daughter to try the tablets too. You should receive your complimentary Extra Strength Tablets this week.

It was unfortunate that our SkinB5 Extra Strength Tablets were temporarily out of stock (we now have plenty of stock!), but we are also very excited about the unprecedented global demands for SkinB5, it is a strong testament that SkinB5 works!

If you have any questions, please do not hesitate to contact us info@skinb5.com.

I ordered 2 pairs of shoes from this online store and was sent exactly what I ordered. The shoes are the correct size and arrived in good condition. I am very happy with my purchase and would order from them again in the future.
Rosegal - poor quality, cheap material, and way too small! Clothing made for people the size of small children. False advertising as clothing is not as in the pictures or descriptions. To get a dress to fit me I would need to have an XXXL! I am an Australian size 12. The 2 x Large and 1 Medium dress I received might fit a friend's daughter who is underweight and height 13 year old, who wears size 4 skirt. Would not recommend these clothes.

Tip for consumers: Cheap and not quality, Large size only good for very small people

rosegal r. – Rosegal Rep
Dear Lin,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service

Lin Has Earned 8 Votes

Lin T.'s review of Rosegal earned 6 Very Helpful votes

Lin T.'s review of Naturalizer Australia earned a Very Helpful vote

Lin T.'s review of SkinB5 earned a Very Helpful vote

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