Lin F.

I had a package which supposed to be delivered on Tuesday 10/2. FedEx emails said the delivery would be between 10am-4pm. It did not come within the window. Later the day, the update posted by FedEx said that the delivery failed because on one at home to sign the document, even though we did not hear anyone knock our door or ring the bell. Ok, FedEx said it would try the next day, between 10am-4pm. Again, no one came within the window. Then the driver came after we went out for dinner. So, the delivery was not successful. On Thursday, again, FedEx did not come within the 10am-4pm window as they said. To ensure that we could get the package, I told the security person of the apartment to pay special attention to FedEx delivery, and we did not use our home phone just in case FedEx might call us, FedEx customer service even promised me that they had given the driver my cell phone so that the driver could call me just in case. I thought we would be able to get the delivery this time for sure. We waited till 8pm. No one came. And, the tracking update changed, saying that the delivery failed because no one at home to sign! It was totally a lie! I called customer service. They apologized again, and suggested me to pick up from their delivery site. I agreed even though it was so annoying because I needed my stuff desperately. FedEx promised me the package would be on the site before 7pm Friday. I waited, and waited, but did not get noticing phone call from FedEx. I then called FedEx, and was told that it would take 20-48 hours to deliver to their site from the time I told them I agreed to pick it up. Thus, I would only be able to get it on Saturday. I was very mad, but had no choice. However, on Saturday (today), I kept tracking my package. FedEx web site always said the package was not ready to be picked up, but also said it would be delivered on Saturday to the location. It came to 7:30pm, the information was still the same. I decided to call again. Then, I WAS TOLD THAT IT COULD NOT BE DELIVERED TODAY. IT CAN ONLY BE DELIVERED ON MONDAY. THE REASON I WAS GIVEN WAS THAT SATURDAY WAS NOT BUSINESS DAY! But, it was FedEx's website that said the package would be delivered on Saturday to the designated location. So, either the FedEx website was lying or the representative was lying! FedEx does not know if they work on Saturday or not?! I asked for an explanation, but the representative only repeated that it could be delivered on Monday, and no explanation. It is really a horrible experience with FedEx. Not only they can not deliver the service they promised, but kept fooling consumers. They are lack of any sincerity, lack of professional attitude. The driver they employed was not an honest person. The company does not respect their customers at all. I just have no word for FedEx. I will never use FedEx again.