I signed up for a FREE trial when my hair was falling out after pregnancy.The website looked official and I called the number to verify that it was legit.
I heard an American recording regarding the product so I felt comfortable trying it out. Less than a week later, I received my 1.7 fl oz. bottle of what looked, smelled, and felt like vegetable oil so I knew right then that I would never purchase this item down the road. It is not even FDA approved which I wish I would have taken into consideration before going through with ordering the FREE trial.
When I signed up for the FREE trial, no where on that page did it say I would be placed on their automated list to receive this bottle monthly or be charged for the FREE trial bottle if I did not cancel. Apparently, after clicking on 'Order Now' I was suppose to magically know this information. I think Marula Silk knows that the consumer would not think to have to call and cancel an item that is FREE. That is how they get their $79.99 which accumulates into a whole lot of money when you fool thousands into believing they are going to try a product for FREE.
Another 1.7 fl oz. bottle was sent to my house a month later and so I looked at my credit card statement. Sure enough, $79.99 was charge to my card. I called and stated that I wanted to be taken off their list and I wanted to return the product to get my full refund which was stated on their website.
Although the recording was an American woman speaking ititially, when you are transferred to a representative it sounds like the person is at home with their children running around and there is a definite language barrier. I asked the man to take me off the list and he offered 35% off the item if I kept it. When I told me no, he offered 50% off. Again when I told him no, he said that he would send me a confirmation email stating that I was taken off the list along with the address where I could send the product back to receive my full refund.
The next day when I did not receive the email I called back and spoke to a woman who also sounded like she was working from home and she was difficult to understand. She made the same offers to me and I said, "Please stop reading your script and send me the confirmation email so I can send the product back." I even had her read my email address back to me to make sure that they had the right one on file. Day after day, I waited for this email that never came. I checked the website to send them an email myself only to find out that they did not have an email address.
They clearly do not want to leave a paper trail. After speaking with 6 Marula Silk representatives (all with accents, but very American names: Julia, Therese, Paul, Mike) I called my credit card company to dispute the transaction and she asked if I wanted both charges of $79.99 to be taken off. I did not realize that they had charged me twice since I had only received one additional bottle. She stated that she has received several calls regarding this company and this was not the first time that they had scammed someone.
She called the Marula Silk company with me and they finally gave an address where I could return the bottle.
My credit card representative asked the Marula Silk rep, "Just to clarify, you charged the consumer twice for the same bottle?" The Marula Silk 'employee' paused and then responded, "Yes, ma'am." She finally gave us the cancelled confirmation # and address that I needed to return the item.
In conclusion, this product is not worth the time and stress. I think I lost even more hair in the process. You can just buy a $2.99 bottle of vegetable oil at the grocery store and get the same results. I found out that even the models they use on the website do not endorse the product, but boy, do they have great hair. Nice touch Marula Silk. At the bottom of the page in very fine print it states that they have not used it, but what consumer is going to look for that information until they realize they have a reason to look for it. It is unfortunate that some businesses have to fool their customers to get a paycheck, but hopefully, I can help prevent it from happening to someone else.