Lindsey R.’s Reviews of Wine Insiders & more

Lindsey's Profile

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Wine

4/18/19

Placed my order over 10 days ago, I called customer service and they told me they are still packing the bottles - 10 days later?
Then they tell me they don't have the bottles in stock that they already charged me for.
Would never order from this company again!

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Helpful (3)

Thank you

Christa T. – Wine Insiders Rep Over a year old

Hi Lindsey R.,

Thank you for taking the time to provide this feedback, and we apologize for the delay in shipment. Although your order hadn't been shipped out at the time, as a eCommerce company, we still need to charge you for your purchase of wine so that our warehouse can proceed with fulfilling your order. I do apologize about any delay you experienced with your order. Shipments usually ship within 48 hours and will generally be delivered within 3 – 5 business days. However, we ask you to allow up to 10 – 14 business days from the date you place your order to receive your shipment. In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to your delivery schedule and we may delay delivery to avoid extremely hot or cold weather that may damage your purchase. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.

Sincerely,
Wine Insiders