Lindsey H.

This company is the worst thing I have ever dealt with. Every time I want to make an appointment it takes 45 minutes to set an appointment and the customer service reps are absolutely horrible to deal with. I miss the days of my old insurance where I would just call the doctors office directly and talk to someone very sweet and caring and sett an appointment immediately and get in within a week or two. I called this week telling them that my hand has been numb for sometime and I need to be seen. They told me it would be three months before I could be seen. That is purely unacceptable. Effective immediately I have canceled my insurance with Kaiser because I can't take the difficulty in setting appointments and the horrible disorganization of their billing system. My son was in the hospital on and off for two years and it took me three years to get everything straightened out with them which held me to staying with them this long. Now that I have all of that worked out (after shedding many tears) to try to get someone to help me with the billing I am now leaving Kaiser for good. I spent well over 20 hours on the phone with them to get my billing straightened out. Come to find out they sent a lump sum check to Northside Hospital and never designated the payment to be placed under my account. Northside told me that Kaiser is an absolute mess to deal with. I highly suggest you go somewhere else for insurance even if you have to pay a little bit more I promise calling the doctors office directly to make appointments and having a doctors office that cares about you is much better than dealing with these people. Customer service treats you very poor when you try to make a doctor appt, they have even hung up on me when I would not disclose to them my exact issue and that I only needed to tell my OBGYN this information. This happened twice. Horrible! I canceled my companys group plan and I feel liberated to end the cycle of bad treatment, frustration, wasted time on the phone and wasted time trying to work out billing issues. Good bye forever Kaiser!