Lindsey H.

Where do I begin?! DO NOT USE INSTACART!
I 100 PERCENT retract my amazing review of insta cart delivery!
We placed our second order Wednesday and then we later placed $44 in add ons to that order, no issue.
We had our groceries delivered today no problem! 30 min later another delivery driver dropped off our original order without the "adds ons." I told him we already received our order. He told me to just keep them and figure it out.
So I looked on our credit card transactions and we were charged for both orders when we only placed the order once. AND then there was a random $160 charge on there for nothing!
I called price chopper they told me they had nothing to do with it that we had to contact Insta Cart.
I called them and was on hold for 3 HOURS and 18 min! I finally got to talk to someone and he basically told me after arguing with him that I placed the order twice (which I didn't obviously) he told me there was 1 min between the orders. Obviously, I didn't have time to go back and reorder everything and send it again in 1 min, and I don't need double milk, bananas, cheese etc... he put me on hold came back to tell me he couldn't refund it, and asked if I received the groceries? I said yes, but I don't want them! I'll gladly return them!
I informed him I'm not paying $110 for a double order I didn't order, that's not my fault, and a glitch on your end!
He put me on hold again, because he said "this is a difference of opinion, and he didn't know what to do" then 15 min later on hold I was hung up on and then sent a text from a number I am unable to respond to that says "we have given you a refund as a one time courtesy. It will be credited to your account within 3-5 days." didn't tell me what was being refunded! Was it the $110 double charge, was it the $160 random charge! He could of easily came back on the line and told me that, but no he was tired of dealing with me! And he hung up!
So I get on the website to send an email about how unacceptable this was and when you go to "report a problem" it takes you back to the top of the page same with the email link. So I've ended up finding an email and emailing them!
So use them at your own risk! Our first order was great, but this is becoming a headache and I'd rather of risked getting the corona virus and going to the store then having to deal with this $270 issue! I've wasted over 4 hours on the phone today dealing with this and it still isn't resolved!