Lindsey C.

I paid over $100 for flowers to be delivered on Mother's Day, and they never arrived. I received a confirmation email of delivery, but they were never delivered. My mom as at home all day anticipating their arrival. I emailed customer service and their reply was. "They were delivered". I then called customer service, and they had absolutely NO idea what happened to the order. The representative Nikka said "Mother's Day is every day. Your mom will be happy to get them even if they are late." WOW. Even though that may be true, I paid for a service that I did not receive! I asked to speak with a manager, and she said there is no manager available. I asked her when will they be available? She said, "in a few days". DAYS? After being put on hold several times, I decided to then cancel the order. She offered me no reference #, and I have NO idea how or when I will receive my money back. Unreal.