I cannot believe this company is still in business, they are dreadful. As other customers have found, they are based in China, not the UK. I used them for my son's wedding a couple of years ago for bridemaids' dresses. The dresses were supposed to be tailor made. All measurements were sent correctly and all the dresses were at least two sizes too small when they arrived. Their terms and conditions state they will refund any costs for alterations made due to wrong sizing, but this does not happen. I ended up spending well over £100 on extra material and dressmakers costs for my daughter's dress and my dressmaker said she had never seen such a badly made dress in her career. I ended up after two months of stress and over 50 emails (you cannot phone) just receiving £48. PLEASE DO NOT EVER USE THIS COMPANY!