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Wrote Keepsake an email regarding a kit I purchased. One of the main fabrics was missing from the kit. After waiting TWO WEEKS for a reply, I called their customer service. All the woman had to say was "all sales are final" and "I think we may have the fabric. Let me call you back with a price". A PRICE?! I already paid for it!
I will NEVER order from Keepsake again. And I will be sure to tell my friends and family about this unacceptable customer service incident.
There are way too many quilt shops now Keepsake. Good luck.
Lindsay R.'s review of Keepsake Quilting earned a Very Helpful vote
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Hi Lindsay,
I am so sorry you experienced this issue! We have reviewed your feedback with our team and it is completely unacceptable and will not happen in the future. We hope that you will try us again for a positive experience.