Lindsay L.

I returned one bra for credit so that I may do an exchange. After not hearing from the company for a week I went back and forth via email for almost 3 weeks as they claimed the product was "ineligible" for return as the tag had been removed and retied. This is 100% false. Their return policy is strict - must be unworn and tag still attached, so I made absolutely sure this was the case before I returned the product. They had the audacity to send me a picture of the tag and it really was tied! I did NOT do this. It is mind-blowing that a company would actually take these steps to keep a customer from getting an exchange - I did not want my money back, I wanted another product! It's unfortunate because their classic bra is great, so be aware of your purchase, I do not recommend returning the product under any circumstance.