I am an office manager for a small business in Toronto, ON.
Staples has caused more headaches with their deliveries than I care to recall, however save yourself the headache and just avoid their online services all together. I ordered a case or paper among other item, on Monday and STILL have yet to receive the case of paper and have been given nearly every excuse for the business to be held accountable.
To add insult to injury, the third representative I spoke to advised me to go to my nearest store to physically go pick up a case of paper. Not only does that completely defeat the purpose of using the online services to begin with, I now have to take time from my day to leave the office and purchase paper.
I promise that our office will not be using Staples for online services ever again at any point. Such a disappointment.