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I absolutely love making orders with this company. Not only are they very reliable, their customer service is fantastic and the products they sell are wonderful. They shipped the products on-time and received everything on time and in very good packaging. I would recommend this company to everyone looking for outdoor equipment and apparel.
I ordered leggings in august for my sister. Not only did they send me a shipment confirmation, the confirmation was for delivery to their location in an entirely doffered state. I tried to email and Facebook message the company with absolutely no response! They quote a "24-hour response" responsored time. Extremely frustrated and disappointed with this company. I did get my funds back two months after purchase.
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Dear Lindsay,
We apologize for the inconvenience you’ve experienced! We work hard to deliver all orders to our customers worldwide in a timely manner, but mistakes do happen and sometimes a package gets mixed up in the mail. Rest assured that we are doing our best to make it right in order to avoid things like this to happen again. We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team"