MANAGERS AND CORP DON'T CARE! They allow rude and unprofessional people to work in departments where their employees constantly interact with customers, this is a big problem in the return department.
About a year ago, I had an issue with this store. After my complaint, this employee and a "supervisor" mocked me because I had complained about their prior rudeness. I called Corp but Corp showed how much they care about their customers because these women are still in the same department. What's worse, these bullies now have other, rotten employees who follow their unprofessional example.
Yesterday at this store, Twyla S. Was lecturing me about returning an item. I had purchased 2 of the same items in the same week, but had paid an extra $3 on one item. I decided to return the one I paid more. I had my receipt and the item was unopened. After my transaction, I asked the manager about the return policy and the managers did not agree with what Twyla S. Told me, yet they didn't inquire further into the situation.
After 18 years of membership, I am considering to cancel it. Do I really want to pay $110 in exchange for nasty service? All I ask is that I receive decent service with respect, nothing more than that. COSTCO, you need to consult with those who train Nordstrom and the Dollar store employees. It's unbelievable that a high and low-end store treats their customers with a better attitude and service than your company does - without paying a membership fee.
I strongly believe these employees have a problem with me because I don't let anyone walk over me. It seems like the problem these fools have with me is that I know what is right and don't allow anyone to mistreat me.