Linda W.

We ordered a bed on 27. 02. 20 costing £1500, had I read these other reviews I wouldn't have bothered. Very pleasant sales girl. Was due to arrive 24 March but because of lockdown was delayed. Ok no one could help that.
On 1 May the bed with headboard was delivered.
On unpacking we discovered the headboard was the wrong colour, and also one of the drawer runners was broken.
Took photos and emailed Bensons same day,
Nothing happened, so tried to phone but impossible to get through one time there were 47 people in front of me in the queue. After phoning most days just stayed on phone for over half an hour only to be told parts and headboard had only been ordered on 15 May. I had sent 3 emails none of which were answered. Getting fed up by this time.
A customer services man rang once and said more or less there was nothing they could do and to stop ringing!
Anyway today the part for the drawer arrived in the post but can't get through to let them know so a person can come and fit it! Just keep saying no customer service available at the moment and to call back, but when.
Ombudsman can't do anything until 12 weeks after delivery.
Stalemate and no message on headboard. Also was told they couldn't take the bed back due to virus.