I agree this place is the worst ordered a bouquet for my niece for a new baby and they confirmed delivery which she never received. They left it at the hospital and she was already discharged. They then promised to pick the arrangement up and deliver it to her home and if the delivery person couldn't do it that day they would remake a fresh arrangement and deliver to her two days later as they are closed on Sundays. She finally received the arrangement late in the day on Monday. Nothing like the picture I ordered. Pathetic brown, wilted flowers. Four balloons that were purchased to go with it were also left out. Total disgrace. I am disputing the charges with American Express, as I refuse to pay for crap. If I can post pictures of the arrangements I will. Would love to show you what was promised and what was delivered. What a sham.