I ordered 4 great styles, but selected the wrong color. I shared my mistake and the agent was so polite and patient with my many questions and requests for exchanging the wigs. It seemed that I had several steps to follow, but I was respectful and patient because it WAS my mistake. I'm pleased to report that I now have well made, good quality, styles and color wigs that I can add variety to my looks. My every text received a response and it was time consuming, but worth the wait. I followed all the steps after requesting clarification sometimes, but I'm happy with the end results.