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2 Reviews by Linda

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Omron

Omron

1/14/18

Sometime back, before I found out about this site, I had issues with Omron when my blood pressure monitor would not work and was still under warranty. I called them and was given detailed instructions about returning it to them. After a period of time I was told there was nothing wrong with the apparatus and it was being returned to me. When I opened the package the blood pressure monitor was missing the electronic plug . When I called Omron, they claimed it was never in the package (I had personally witnessed my caregiver enclosing it in the package to be mailed). They were very unpleasant in discussing this with me but they did agree to send me one, which eventually came in the mail. It took over a month to resolve this issue and I had to use an alternate blood pressure monitor as a result. I attempted to discuss the whole scenario with their Customer Service/ Supervisor but was put off. I attempted to post a review on their website but it was denied because it was related to Customer Service.
So what is a customer supposed to do when they are treated so shabbily by a business that depends on their customers? It doesn't make sense! As a result they have lost a customer forever! I will never purchase an Omron product again!

Linda Roberts, Altadena, California

GoldViolin

GoldViolin

1/12/18

I ordered two items from Gold Violin. I received the BILL BEFORE receiving the items! How shabby is that?! Then the very small first item arrived stuffed in a box 20x its size! The second large item arrived with the top OPEN! I tried to call Customer Service, requesting a Sup

ervisor, after waiting 7 1/2 minutes to get through. I was questioned endlessly by Carol about WHY I needed to talk to a Supervisor....I have a complaint about my order and don't want to explain it TWICE......she never connected me after questioning me so I ended the call telling her I would NEVER again order from Gold Violin again. This is no way to treat customers who pay to keep them in business, and especially elderly customers....this is CUSTOMER ABUSE!

Linda Roberts, Altadena, California

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