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Linda R.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since April 2017

  • Reviews

    2

  • First Review

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2 Reviews by Linda

11/21/17
My mother resided at Wright House (previously Aster Memory Care; also known as Ionicare of Mequon LLC) for 13 months until her recent death. After a fall out of bed, she sustained a subdural hematoma and fractured arm, resulting in her death. During her time at the Wright House, she had numerous falls from bed. They failed to implement an appropriate fall management and prevention program, which, with proper execution may have prevented her death.

The state visited Wright House in July to interview personnel and collect data in accordance with the grievances filed in June. However, those reporting the initial violations did not verify statements and information provided by the facility. Misrepresentations found in those documents are consistent with others evident in the deceased records obtained from Wright House.

In November 2017, the WI Department of Health Services issued a Notice of Violation, an Order to Submit a Plan of Correction and a Notice of Forfeiture to Wright House (Ionicare of Mequon LLC). While this notice and order address issues (fall protocol, individual service plans) at the facility, there are additional, unaddressed, concerns. I believe their negligence toward patient care and the administrators reluctance to elicit change is unacceptable.

For more information:
https://www.forwardhealth.wi.gov/WIPortal/Subsystem/Public/DQAProviderDetails.aspx?key=4645919&keyb=-1
4/7/17
After purchasing two final sale items I returned them to the Outnet as I found the size and fit information to be misleading. This is imperative for online purchases and customers expect this information to be accurate. Customer Service arranged for their size and fit model to re-try on and assess the fit of the tops to ensure there was not an error on their website.
After further review of these pieces, the Outnet determined there was not an error on their site. I was most disappointed to hear of their findings, especially for both of the garments. I could not have been off on both of them. I know what I read and I know how the clothes fit on my body. I am a very frequent online shopper, buying higher end items, both US designers and European.
I will no longer purchase final sale items from the Outnet nor rely on their size and fit information. Customer service attempted to assist, but fell short on what was an easy fix.

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