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Ordered 3 pair of shoes only received 2 pair, they were not comfortable so I decided to return them - well they have to be returned at your expense to CHINA! I ended up donating the shoes to Goodwill since the cost of returning the shoes exceeded what I had paid for them. As for the third pair I have yet to receive them and when I tried to get my money back I hit one brick wall after another until I decided my time was more valuable than the frustration and anger it was taking to get the refund. THE WORST INTERNET COMPAMY I HAVE EVER DEALT WITH AVOID THEM!
Linda P.'s review of NewChic earned 4 Very Helpful votes
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Dear Linda P.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Here is the return policy. You can get the details from here.
https://m.newchic.com/help_center or https://www.newchic.com/return-and-refund-hc162.html Claim period: Within 14 days from the date you received the item. According to the policy, if you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking) https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team