I wish I had googled reviews before I sent in my two bags. The bags contained like new clothing from upscale retail stores and included a $450 Coach Mercer handbag which I had perhaps carried twice. My payout on these items were a bit over $30. I certainly could have sold at least the handbag on Ebay and made CONSIDERABLY more for just the single item. Then it very difficult to contact them or redeem a prepaid Visa card. I even would have considered donating to charity but they only offered a single charity as an option. These people are outright thieves masquerading as an enthusiastic consignment service. I call BS. If I could give them zero stars I would.