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I ordered two sets memorial day weekend and it said it would arrive by June 7, on June 22 when they still hadn't arrived I complained to Adore's customer service. They were prompt and gave me a voucher to replace the sets. I placed the order June 25, and the were supposed to arrive yesterday. The tracking still says delivery expected July 3, before 9pm. Nothing! I called ups and they told me they just delivered it to the USPS service.
For the prices Adore Me charges they should use more reliable shipping. I can't believe this is happening to me twice! I will not order again until they fix this!
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Hi Linda,
Thanks for taking the time to review us.
I am very sorry to hear you haven't received the replacement orders yet. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the allotted timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
No worries, I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com