In August I found an antique porcelain chandelier on auction near the PAKMAIL 321 on Woodruff Rd, Greenville SC 29607. I contacted the manager and discussed pickup, packaging and shipping arrangements. I told the manager, Bairam, that this antique chandelier was a unique design in that the arms are completely removable and I expected them to be for shipment. THe arms "plug into" the base with prongs identical to a lamp cord plug. He provided no argument. He then proceeded to completely ignore my instructions. He picked up and packed the chandelier with the six arms in place stating they would not come off and when contacted by the BBB he stated that there was a "policy" not to take apart electronics - a "polcy" he never shared with me up front. The arms in this type of chandelier are plugged in and stay in place with a cantilever weight distribution. So when Bairam contacted me he had already picked it up and packed ignoring my instruction to remove the arms. At that point he charged me $96 for packaging and extorted $240 for shipping when if packed as instructed with arms undone, the shipping would have cost $60 tops! When it arrived - it came in two boxes, on inside the other. The primary box arrived with an air gap without peanuts of more than 6" allowing the contents to bounce from coast to coast. Also inside that were two card board boxes with lamp accessories - also freely bouncing for 3,000 miles. As a result, two of the six arms were broken in pieces. And the kicker - the primary box also held a bright pink beanie baby toy. Boggled my mind! I have been selling and shipping antique lighting fixtures for 20 years and this was the worst!