Linda M.

In Nov. Of 2017 I had my "do it for me" website set up. When I spoke to the initial sales agent, I mentioned that I wanted to wait a few day and call her back to get started, because I wanted my card to be debited at a certain time of the month. I explained further, that as long as I was charged between the 4th thru the 10th of the month everything would be fine. The agent NEVER mentioned that their billing cycle is every 28 days, which means that the billing dates will always change. I didn't find this out until after I gave my card info, and was told I would have to purchase several months in total (4) inorder to be billed on the same date every month. I should have cancelled then, but I liked the design of the website.
In June of this year 2018, I decided to purchase their "Rapid SSL" service so that my website url pages would not show "mcssl" before my store name. They immediately charged me the $69 and told me it would take between 24-48hrs to complete. I called periodically to get updates on when my site would show as a secured site, with the little padlock icon and also removing that "mcssl" from my pages. When I called on 7/13/18, I was told by the agent that it had been done. However, when I checked my "shop now" page, it still showed an "unsecured" url and the mcssl was still on that page and I later found out that when I entered an item in my "search" page, that too came up as unsecured with the "mcssl" still showing. When I called back to report this on 7/18/18, their team would work on this. My question at this point to the agent was When they applied the "rapid ssl" on my home page, why didn't this team of computer experts check each one of my pages, especially my "Shop Now" page and "Cart" page to make sure these showed as secured sites? So, I was given a ticket number and told it would be escalated! I had heard that before back in June, when I first started this! Since 7/18/18, the "Shop Now" page now shows a being "secure" but, has been unavailable showing none of my product images, and my "Search" page shows the items and images, but still shows as an "unsecured" area. I am so sorry that I didn't cancel after I found out about the changing billing cycle. The agents are mostly polite, but today when I called to get an update on when my site will be back up, I was told by the agent that he couldn't give me an update and he also could not tell from his end if anyone was even working to resolve my issue!