Linda M.

I booked a flight from Cheapfareguru using Kayak. Everything was ok with the flight until the airline changed the departure flight to 45 minutes earlier. Cheapfareguru sent me a notice asking me to confirm that I received the change and they could exchange and re-validate the ticket. I confirmed that as many airlines change flight times when flights are booked a number of months in advance. 6 days after confirming that I received the change I received an email that I was being charged a $25 per person reissue/re validation fee. When I called, I got someone who only stated they are charging the fee with no real reason. There was NOTHING in the notice about additional fees. Under conditions of contract there is NO mention of fees to re-validate tickets when the airline changes the time of the flight. (I must include her that the flight is still 5 months away). I am afraid that this company may charge me $25 per person every time the flight is changed and that could be a number of times yet. THIS COMPANY IS A TOTAL RIPOFF! This is a $163 flight so cancelling it will cost me $100 in addition to the $25 per person I am being forced to pay for the "change."

We ordered at landing gear for our trailer on 4/26/21. Delivery was supposed to be 5/7. That date came and went and then delivery was 5/16, then 5/22, then 5/26. I called the company on May 17 and they said the item was in stock but they had no one in the warehouse to ship it. The person I talked to hoped it would be sent the 22nd for arrival on the 26th, but wasn't sure they could find someone to do the shipping by then. I called numerous other companies for the part and everyone said the item had been backordered for months because of problems getting steel. I am not sure if etrailer actually had the part and could not find a person to arrange shipping, but I suspect they really did not have the part in stock. I still do not have the part, but it is supposedly shipped and tracking information now estimates arrive on 6/3. We went with this company because everyone said how great their shipping was. That is not our case. Now we will have to scramble to get this part installed before our scheduled camping trip Something we tried to avoid by ordering early. Very disappointed in the company. I will not be shopping them again