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Linda M.

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1 Review by Linda

Pool-Spa-Supplies

  • Pool-Spa-Supplies

“Horrible customer service.”
10/16/20

I ordered 4 pillows for my Sundance Spa and never received a confirmation email, still don't have pillows, but yet my credit card has been charged! I have called twice and emailed once and have not heard from them. It has been over 3 weeks now and nothing. They are using the pandemic as an excuse for their horrible service. I get some things slow down but the lack of communication is inexcusable. I am calling my credit card company today to dispute the charge. DO NOT ORDER FROM THIS COMPANY!

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Marquand S. – Pool-Spa-Supplies Rep

Hi Linda. There is a backorder on those pillows. Can we get the order number from you so that we can cancel that order for you?

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