Linda M.

I ordered some products from the website, and received a partial order fairly quickly. My credit card was charged for the full order amount. The account information available online indicated that the balance of the order had shipped, and that I'd been notified by email, which was not true. I waited a couple weeks, and never received the order. I was unable to reach anyone at their phone number, so I posted a "lost shipment" notice on my account on the website. The online response to that referred me to their policy which indicated that refunds were "at their discretion". I then filed a merchant complaint with my credit card company for a charge-back. In the meantime I reviewed online reviews of this company and found numerous instances from consumers who had experienced the same situation. I believe this is intentional behavior on the part of the company. I would never order from them again.