Linda M.

I made the mistake of ordering from this company for $170.24 on March 8,2015. I decided to cancel my order right away after my Visa was charged minutes after placing my order. This sent up red flags to me... my visa should not of been charged until the items I ordered were mailed out. They have no customer service phone number to call only contact is by E-mail. I have E-mailed this company many, many times stating I want to cancel my order under their 48 hours rule after you place an order. It has been a full month now and still no refund. I have been contacted by E-mail from the founder, Nancy Mudford to say "we sent out cheques today March 27/15, we are located in Vancouver and it will take time to reach you"... I live in Prince Rupert BC and it only takes 3-4 business days for mail to get here... still no refund! And its April 9/15. I have all the E-mails I have sent to this company and a few responses from them that I will forward on to my Visa company to investigate my refund. I did inform my Visa company within 2 hours after placing my order that I had made a purchase from Spa Boutique and I was cancelling my order right away. What a very bad experience for sure from this so call company... BUYER BE AWARE!