Linda L.

Airfare.com is the WORST experience I have ever had with booking a tix. Bought tix from MIA to ZRH for 7/2/14. Have jury duty on 7/3/14. Gave documentation. Was denied. Called Swiss Air (that is the airline I am booked on), they said I could cancel, but have to go through Airfare.com. Called Airfare, com who had me on hold for 63 minutes. Hung up and called the 1-800 hoping to get through faster. When I finally got a hold of an agent, not only was he rude, but he hung up on me! Called my credit card company who along with a Swiss Air rep. Talked with Airfare.com representative that also was rude, condescending to all of us (credit card rep., Swiss Air rep and myself). I will follow up with fighting the charge through my credit card company and also file a complaint through BBB.