I have been dealing with them for over 4 months with trying to get them to credit our account for overcharges. We cancelled our YP ads in May and the cancellation took effect Aug 1. They continued to charge our Bell account for Aug, Sept & Oct. I contacted them in September and asked them to reverse the 2 months. Received the bill in Oct and they only credited 1 month and then charged an additional month. Emailed and phoned several times since then with no results. Bell has since charged our account for late payment charges. Finally spoke to someone at end of Dec that I thought was going to get this resolved. Requested that YP have Bell reverse these charges. I was told that someone from billing would call me within a few days to get all this resolved. No contact from YP. I called today and finally got confirmation that the credit was processed only on Jan 6. But they did not reverse the late payment charges. I have to do that with Bell. That was the final straw for me. The late payment charges are due to their incompetence and delay in providing a credit to us. They are responsible for these charges. I would never recommend Yellow Pages to anyone.