In August of 2010 I ordered two large archival photo storage boxes online. Lightimpressionsdirect.com immediately charged my card and I waited several weeks but never received delivery. I called and was told that they were on back order. When I questioned them about why I was never notified about it, they told me that "their inventory is not linked to their online ordering".
I waited several more weeks and called again and was told that the items were not expected for ANOTHER 6 weeks. I asked for a refund which they promised by the end of November, 2010. I did not receive it so I called again on Jan 25, 2011 and was told that I would receive a refund, but that it would take at least a week. When I asked why, the customer service rep told me that their financial department had moved to Florida and it wasn't quite set up yet. It is now February 10, 2011 and I have still not received a refund. It is difficult to reach anyone at the company. They have a "automated return call system" but they do not return calls. They do not answer emails. Beware of this company!