I placed an order and my Veterinarian faxed the RX to Allivet within an hour of me submitting my order. I called Allivet 4 hours later and Allivet said it was still on RX hold, I went back to my Vet's office and watched them fax my RX AGAIN. I called Allivet the next day, Saturday and they said it was still on RX hold even though it had been faxed twice to them. Allivet told me to call back on Monday. I called Monday and Allivet said they still did not have my RX. This RX is important, it's insulin for my diabetic cat. Allivet stated they would call my Veterinarian to get the RX but it still would take 48 hours to process my order even though they had phone confirmation and they have had a faxed RX sent to them twice, 72 hours earlier. Allivet could not process any sooner and would not help me expedite my insulin order even though I watched my Vet's office fax the RX to them 3 days prior. Will never, ever use them. Also, I found Walmart sold the insulin $30.00 cheaper.