Why is it that people who complain seem to be the only ones show post on review sites? I found the coolest Kenny Powers costume for Halloween on this site. I ordered a few days before Halloween. I sent an email and asked if there was enough time to get it by Halloween. They told me yes and I did get it in time for my Halloween party. I was just searching for the site again and I came across these bad reviews. All I have to say is that I had a great experience with their customer service department -- plus they have a bunch of cool shirts.